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PlayRummy Frequently Asked Questions

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Our Mission Statement

PlayRummy.com encourages all its players to play responsibly. We are committed to helping players who wish to stop playing or who wish to limit the amount that they play.

Ensure Responsible Play

  • Players must be 18 years of age to play rummy for real money.
  • Players can set their monthly playing limit on their own. There is also an option for players to set the daily playing limit, by sending us a request from their registered email address. Once set, these limits can be changed again only after 72 hours from the previous change.
  • Players can request for their accounts to be temporarily blocked, if they want to self-exclude themselves for some time. Players can self-exclude themselves for following time limits - 48 hours, 72 hours, 1 week, 2 weeks, 1 month, 2 months and 6 months by contacting us on [email protected]. Once confirmed, these limits cannot be reversed / modified. If you have withdrawable balance and wish to withdraw it, please contact us on the same email address.
  • Players can follow our ‘Guide to Responsible Play in order to keep a check on their play behaviour.

Guide to Responsible Play

Sometimes, players may find it hard to recognize that their online play is getting out of control. A common reaction is to minimize, hide or deny such problems and the harm it could be causing. Some people will lie to themselves about how much money or time is being spent on online playing.

Following are some of the best practices to help you play responsibly:
  • Play Rummy in moderation and only for entertainment.
  • Do not play Rummy to make money or escape problems.
  • Never chase your losses while playing Rummy.
  • Set aside an entertainment budget for Rummy.
  • Use the Add Cash limit option to help control the amount you spend. For further information, please visit our Add cash limits page.
  • Balance the time you spend on playing online Rummy with other leisure activities.

Recognize whether you are not playing responsibly

Please fill this form so that we can analyse your Game behavior:

Click here to fill the questionnaire.

Please note, we are bound to take an action based on your responses. Please be careful while filling the form. The action could be to reduce your deposit limits to as low as zero, based on your answers.

E-Gaming Federation

E-Gaming Federation is a not-for-profit society established under the Societies Registration Act, to guide and support the online rummy industry in providing sustainable and healthy entertainment to players across India. To Learn More.

Disclaimer: For any promotion or account related queries, you can reach out to us on [email protected]

Points Rummy can be played between a minimum of 2 and a maximum of 5 players. A two player table is played with 2 decks and a maximum of 3 card decks are used to play in multiplayer tables. Players play for points which have a pre-decided rupee value. The maximum points one can lose at a table is 80 (the entire bet amount).

How the Game Works

  • A random toss decides which player gets the first move.
  • Each player is dealt 13 cards face down. The next card from the deck is placed face up on the table; this starts the discard pile/open deck. Rest of the cards are placed face down in the centre of the table; this is the stock pile/closed deck.
  • Then a card is picked from the stock pile and placed face up under the stock pile so that it is visible. All the cards of that rank regardless of the suit can be utilized as additional jokers or wild cards.
  • The objective of the Game. The object is to form Runs (or sequences) and Sets. And when a player has formed required runs and sets using all the 13 cards, the player declares his/her turn. A valid declare must have minimum two runs and out of these runs one run must be pure (called First Life). The second run can be pure or non-pure (called Second Life). Either First Life or Second Life must have 4 or more cards. Once the objective is met the player can thereafter declare by clicking on the “Declare” button.
  • Once a valid declare is made, rest of players on the table must form and declare the valid sets and sequences. For these players all the unmatched cards are counted. Every player must meet the requirements of minimum two runs (First Life and Second Life) else all the 13 cards are treated as unmatched and are counted. When all the 13 cards are unmatched, the player loses 80 points.
  • Dropping from the game. If you drop from the game without picking even a single card from the discard pile or stock pile, you lose 10 points. If you drop in between a hand, before any other player has done a valid declare, you lose 30 points.
  • After the points of all the players are calculated for all players, the winner takes home the prize money.
  • Some Rules to remember. A sequence/run can also use a joker (wild card) as substitute for any missing card. Such a sequence is non-pure sequence. You can use only one joker in a non-pure sequence.
  • A set consists of 3 or 4 cards of same rank but of different suits. or 2 (or 3) such cards and a joker.
  • After each loss point is calculated for all players, the winner takes home the prize money.
  • Three cards of same rank and same suit (except printed jokers) are treated as pure sequence/run.
  • All the unused jokers can be placed separately while declaring and hold 0 points.

In points rummy multiple factors are taken into consideration while calculating the score.

Winner’s Score Calculation

Once declared by meeting the required declaring criteria , the winning player is awarded with 0 point.

Point Calculation for the Losing Individuals

Each Card has a certain number of points. The loosing amount is the addition of the value held by the point cards not arranged in sets or sequences at the end of declaration. The maximum points one can lose at a table is 80.

  • Face cards of any suit - Ace , King, Queen , Jack - Carry a 10 Point value.
  • Number cards - Have the Face value / numerical Value of the card itself i.e. 2 of any suit carries 2 points. 10 of any suit carries 10 points. 5 of any suit carries 5 points and so on.
  • Joker / Wild card - carry 0 points.

Drop Show Calculation

Drop show is when a player makes a valid declaration on the first turn with or without picking up a deck card. In such a case, other players of the table who haven't had a turn yet are calculated at a 20 point value loss.

However, the players who have played a hand before the declarer are calculated as middle drop with 40 points value loss. However if a player does not declare they are calculated at a 80 points value loss.

Drop Score Calculation

  • First Drop - 10 Points: If the players drops the game in their first move, they are dropped with a 10 points value loss each and the game continues till a single winner emerges.
  • Second Drop - 30 points: If a player drops the game after playing his first move and before a valid declaration they will be dropped with a 30 points value loss and the game continues till a single winner emerges.
  • Consecutive Misses - 40 Points: If a player is disconnected and misses out on three consecutive turns, he/she is auto-dropped with a 40 point value loss.

Deal Show Calculation

  • If a player has played their hand then upon a deal show declaration, their remaining card value loss points will be calculated.
    • if remaining point value is 20 then 20 point value loss will be calculated from the player.
    • If a player doesn't have a valid declaration criteria then entire 80 point value loss will be calculated.
  • If a player has not played their hand then upon a deal show declaration half of the points value loss will be calculated.
    • If a player doesn't have a valid declaration criteria then instead of the entire 80 points, 40 points value loss will be calculated.
    • if remaining point value is 20 then 10 point value loss will be calculated from the player and so on.

Wrong Show Calculation

In case if a declaring player does not have two valid sequences – a pure sequence and a pure/impure sequence with a minimum of four cards, then he/she loses the entire 80 points and the game continues on till a valid declaration is made.

End score Calculation

The score of the losing players is the addition of the number of point value carried by the remaining cards, which were not placed in either a valid set or sequence.
If the player has an invalid arrangement which does not meet the required valid declaration criteria, all points of all cards are calculated.
However you can only lose a maximum of 80 points i.e. the entire bet amount.

There is only one winner at the end of a Points Rummy game. The winner gets the entire Prize Money.
The Prize Money = (Sum of loss Points from all opponents) x (Rupee/paisa value of the point value of the given table) - (PlayRummy Fees).

For example:
If a player wins a ₹1 point value table, where the loss players have lost 10, 50, 80 points.
The prize money becomes ₹1 x (10+50+80 point) = ₹140.
The amount is immediately credited into the player account minus the PlayRummy Fees.

You can only lose a maximum of 80 points i.e. the entire bet amount.

PlayRummy is completely hassle free and secure for your Online Transactions. We follow all safety and security norms aided by payment gateways which make the process simple and fast. Hundreds of online transactions are processed daily by our valuable customers. We aim to be one of the most trusted website in the Mobile Rummy Industry.

Adding Funds to your PlayRummy account is simple. Click on "My Accounts" -> "Add Funds".

  • Select from choices or type any amount to Deposit between ₹50 - ₹50000/-
  • You may choose to select any running or applicable offer from the promotional offers below the deposit amount. You can also check the promotions page on the website to see all running and upcoming promotions.
  • Click on "Submit".
  • Select the mode of transaction options of Credit Card, Debit Card or Netbanking to complete your transaction.

You can deposit a Minimum of ₹50 and a Maximum of ₹50000 per transaction.

Withdrawing funds from your account is simple. However you can only withdraw up to and below your given withdrawal balance. Follow the steps below to withdraw :

  • Log on to your PlayRummy account and go to "My Accounts". Click on "Menu" -> "Withdraw Funds".
  • Ensure your Bank Documents, Mobile Number, Email ID and KYC Documents are submitted and verified.
  • Once verified you will directly be able to see your Withdrawable Balance.
  • Enter your desired amount from the withdrawable balance and click on "Withdraw Now" to complete your transaction.
Note: Withdrawal amount will be debited from your playable balance instantly.

You can withdraw a minimum of ₹200 from your PlayRummy Account.

You can withdraw the entire balance at any given time.

  • Our Withdrawal process is fast and secure.
  • It takes approximately 24-48 hours for us to process a request.
  • Monday to Friday 10am - 6pm
  • All weekend withdrawals will be processed on Monday.
  • Once processed the Bank usually takes another 24-48 hours to process the approved amount into your personal account.
Incase of any discrepancy we shall alert you of the status via Email and our support team will actively help to resolve your issue. In case your mobile number is registered with us, an SMS/Call will be placed to alert you as well.

As an introductory offer we are currently not charging any withdrawal fee.

Compliance with KYC norms is easy and a one-time mandatory process. The objective of KYC guidelines is to prevent misuse of your identity and funds activity intentionally or unintentionally, by criminal elements. It also helps us to better understand and serve you. Non-Compliance with KYC Norms will lead to restriction of account privileges.

Once you log in to your PlayRummy account, click on "PROFILE" -> "Menu" -> "ID KYC Documentation". You will be redirected to your KYC verification page.

  • Enter your "PAN" number in the given field then click on "Upload" to upload your Pancard Image.
  • Click on "Save Pancard".
  • Select your KYC ID type from the List of Documents, click on "Upload" to upload your KYC document.
  • Enter your "KYC ID number" then Click on "Save KYC ID" to upload your selected document.

Once you log in to your PlayRummy account, click on "PROFILE" -> "Menu" -> "Bank Info". You will be redirected to your bank details page.

  • Select the Name of your Bank from the drop down
  • Select the State in which the bank account is held.
  • Select the City in which the bank account is held.
  • Select the Branch IFSC Code.
  • Enter the Account Holder Name given in your Passbook in the provided field.
  • Enter your Bank Account Number and reconfirm the same.
  • Click on "Upload", upload any of the following bank documents (Passbook/Cheque/Statement copy) and click on "SAVE".

Since PlayRummy follows only authentic and verified Online Transaction it is essential to provide us with the proper Bank Details for us to be able to process any withdrawal transactions.
We do not ask to save any details other than your Bank Account Number, uploaded KYC documents, email ID and phone number. PlayRummy DOES NOT ask for your OTP or CVV or any other authentication details. The information provided by you to us are secure, encrypted and unattainable.


For any further assistance please contact us at [email protected].

In order to be a responsible gaming website, we have created customised 24 hour add cash limits and monthly add cash limits for users.

Tap here to know about the new TDS policy.

You can access the TDS certificate for a given quarter 45 days after the quarter ends. For instance, the TDS certificate for Q1 will be ready by August 15.

The TDS certificate will show the total TDS deducted for all the games you played under one organization, such as PlayRummy and PokerPRO.

The government imposes the GST (Goods and Services Tax) as an indirect tax on the sale of goods and services. GST is charged on deposits made with online gaming platforms including gaming for real money.

Every deposit (add money) made is subject to a 28% GST charge by the Indian government. PlayRummy has no influence over the taxes levied by the government.

As of October 1, 2023, the government will charge GST at a rate of 28% on all player deposits. This holds true for all users of real money gaming apps.

When a user deposits x, the Deposit amount is x/1.28, and the remaining money is given to the government as GST.

Example:

Heads Amount
User Deposit₹100
Deposit Amount (100/1.28) ₹78.13
GST Amount ₹21.87

No, a GST refund cannot be claimed by business owners as players are allowed to verify using individual PANs and not business PANs during the KYC process.

Playrummy will compute the GST amount for you when you make a deposit. The government will receive this amount. All participants will receive a GST invoice as proof, which will be generated.

No, changes in withdrawal after GST Law. Users can withdraw their money at any time and there is no limit to withdrawal amount after GST Law.

During Deposit, the Playrummy will automatically calculate the GST amount. This amount will be paid to the government.

Yes, as per the new GST Laws published by the Government, GST at the rate of 28% will be charged on every deposit made by the players.

At the time of depositing, there will be breakup of the deposit amount on clicking the i button which will state how much will be added to the account and how will be charged as the GST amount.

If payment was not successful, and in case any amount got deducted from your account including the GST, will be fully refunded.

Bonus will be added to your account without any charges. No GST is applicable on Bonus.

Registering at PlayRummy is simple. Create a Unique Display Name, Enter a Valid Email ID and set up a Secured Password. Click here to register now.

Confirming your Email is essential for you to start playing and for us to ensure that nobody is misusing your Email Id. Once verified you will be able to retrieve your password incase you have forgotten it. You can also Opt In and Out for our Promotions and important alerts regarding your PlayRummy account.

A Display name provides you with an unique identification. Password is required to ensure that your account is secure and only you can login to your account.

Mobile number verification is important for your account security. It allows us to confirm and send you important updates related to your account. Your number is secure from spam calls and you can opt out for our mobile services anytime you wish.

You can recover the password by clicking on "Forgot Password" and providing your Email ID. The instructions for changing your password will be mailed to you on your registered email ID.

Once you log in to your PlayRummy account, click on "PROFILE" (image) located on the top Left of the app or on top of the homepage navigation bar. Click on "Menu" -> "Change Password". Enter your Current Password, Create a new Password, verify the same and save the new information.

Rummy is a simple game of skills. Let us guide you to the "How to Play" section where you can go through our video tutorials and game rules. You can check out our tips and tricks for a better chance at winning.

The variants available are:

  • Points Rummy – This is the most popular variant played with different point cost entry levels
  • Pool Rummy – This has two options – 101 points pool, 201 points pool
  • Rummy Tournaments - This is an ongoing table with increasing stake value. (COMING SOON)

Once you log in to your PlayRummy account, click on "PROFILE" . You will be directed to your "Basic Profile". Click on "Upload", choose you picture and then click on "SAVE". You can also click on the Image itself to take a pick at the avatar options. Note: Please ensure that you upload a picture below 5mb.

Once you log in to your PlayRummy account, click on "PROFILE" -> "Basic Profile" -> "Contact Details". Enter your valid Email ID. Click on "Verify", upon which an email will be sent to your mail ID. Click the Link on your Email to Verify.
Enter your mobile number and Click on "Verify". Upon which an OTP will be sent to your Entered mobile number for Verification. Enter the OTP sent to your registered mobile number and click on "Submit".

Once you log in to your PlayRummy account, click on "PROFILE" -> "Menu" -> "Address Information".
Enter your information in the given address fields as per your reference document.
Select your "State". Enter your City, State and Country Information.
Click on "Upload". Upload the address proof and hit "SAVE".

To check out the PlayRummy promotions please click on the “Promotions” tab on the navigation bar on the website. All the current and upcoming promotions are mentioned there. To check out a promotion just click anywhere on the image or on "Claim Now" to be guided directly to the promotion as well as the process to avail it.

Yes! Playing Rummy at PlayRummy.com is completely Legal.
In 1957 the Supreme Court stated that prize competitions which involve substantial skill are business activities that are protected under Article 19(1)(g) of the Constitution of India.

The 1968 Supreme Court ruling declared rummy to be a game of skill stating:

"Rummy, on the other hand, requires certain amount of skill because the fall of the cards has to be memorised and the building up of Rummy requires considerable skill in holding and discarding cards. We cannot, therefore, say that the game of Rummy is a game of entire chance. It is mainly and preponderantly a game of skill."

Further, the Supreme Court in 1996 defined a game of mere skill as follows:

  • The competitions where success depends on substantial degree of skill are not "gambling" and
  • Despite there being an element of chance if a game is preponderantly a game of skill it would nevertheless be a game of "mere skill".

The Public Gambling Act, which is the central law on gambling and most subsequent state laws on the subject substantially stated that "nothing in this Act shall apply to games of mere skill wherever played".

To sum up the Above:
The various Supreme Court rulings and the Gaming Acts of India imply the following:
  • Playing games of skill for cash does not constitute gambling.
  • Games of skill are exempt from the penal provisions of most gambling acts.
  • Rummy is a game of skill.

So yes, it is perfectly legal to play rummy for cash on Playrummy.com as long as you are not playing from the states of Andhra Pradesh, Telangana, Assam, Orissa, Nagaland, Sikkim and Meghalaya. In these states the Gaming Laws are unclear. We hope in near future the laws in these states offer better clarity for us to extend our services there.

Password Policy and Protection
We request you to not share your password with anyone including your closest friends and family.. Well-chosen passwords are essential to protect each user's accounts. Never create a common password or one written in plain text (unencrypted) in any of your files.

When you change your password, the new password must contain the following criterias:

  • Each password must be 6-14 characters long.
  • Do not include a space in your password.
  • Each password must differ from the user's login name and any permutation of that login name.
  • New passwords should differ from the old.

Email Policy and Protection
We request you to share your Valid email ID with us so that we can reach you in the right place at the right time.

Sharing a valid Email ID ensures the following:
  • Receive prompt account related alerts
  • Receive prompt transaction related alerts
  • Receive verification and editing links
  • Receive timely promotions and bonus related information (this you can opt out at all times).

Phone Number Policy and Protection
We request you to share your Valid contact number with us so that we can reach you at the right time.

Sharing a valid Email ID ensures the following:
  • Receive prompt account related sms.
  • Receive prompt transaction related sms
  • Receive OTP for mobile verification and password changes
  • Receive timely promotions and bonus related information (this you can opt out at all times).
  • Receive and give feedback calls for any issues or queries.

We at Play Rummy are committed to making sure that superior security standards are maintained in all regards. To ensure this we have taken the following measures.

  • All financial transactions are encrypted with 128-bit SSL
  • All data / player information is secure and is not revealed to third-parties.
  • Gameplays and all transactions are diligently monitored 24/7 to ensure that no fraudulent activities can be carried out
  • We have taken strict measures to ensure that no players can collude with each other before, during and after the game sessions.
  • We make sure to place random players on choice tables.
  • We actively respond to any concerns and queries raised by our players.
  • Play Rummy wishes to be present for all or customers and requests each and every player to maintain a fair gameplay and aid us in keeping this site clean from all types of fraud and harassment.

PlayRummy is here to encourage players to practice in Sensible Gaming practices.

Please follow the tips below to ensure you receive the maximum benefit from your gameplay.

  • Please remember, that 13 card online rummy is solely for your entertainment and amusement.
  • Please remember to give your time to other activities and family alongside enjoying on our app and website.
  • Kindly keep in mind that incurring a loss is part of the game and it is easily earned back with a skilled and patient gameplay.
  • Remember to Fix a stop loss limit for yourself and limit yourself to this at all times.
  • Remember to give us feedbacks and notices to enjoy better services at all times.

Play Rummy is diligent in following the below security measures:
  • Play Rummy strictly does not allow players less than 18 years of age.
  • A streamlined Anti Fraud/Collusion Protection Policy protects all players.
  • All player information is extremely secure.
  • An RNG system ensures randomness of card dealing.
  • A limit of Fair Play deposit policy ensures that no player suffers any major loss.

This game may be habit-forming or financially risky.
Play responsibly. T&C Apply 18Plus
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